Explore the rules behind your account
Our Legal position explains who may access the account, which details we use to confirm account ownership and how policy changes reach you. We apply access wording that depends on local law, and you should check your own eligibility before opening an account or using a
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lobby. Account records may include your registered phone details, device sign-in events and payment references from DANA, OVO, GoPay, QRIS, bank transfer or virtual account. We use those records to match activity with the correct account and to investigate a receipt or status question. If a
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rule is unclear, contact the Support Chat Center before continuing; our policy route is intended to give you a direct answer rather than leave a legal question inside a payment screen.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.